If you come across hardware problem, related to , screen problem, charging, battery...etc go to our near by support center.
Software related issues report
General trouble: For just about any problem or minor quirk, consider restarting the tablet by turning it off and then turning it on again. This procedure will most likely fix a majority of the annoying problems you encounter.
How to restart:- Some tablets feature the Restart command on the Device Options menu: Press and hold the Power/Lock key to see this menu. If a Restart command is there, use it to restart the tablet and fix whatever has gone awry
if you can not fixit:- contact the support person in the school/Library.
Network related issues
Check the Wi-Fi connection: Ensure that the Wi-Fi network is set up properly and working. you may need to request for password from your ICT support person
Reset the Wi-Fi connection: Perhaps the issue isn’t with the tablet at all but rather with the Wi-Fi network. Some networks have a “lease time” after which your tablet might be disconnected. If so, turn off the tablet’s Wi-Fi and then turn it on again. That often solves the issue.
if you can not solve the problem contact the IT Support person assigned in the school /library.
Request for resources
all resources are are available on the server installed in the School/University or center. either connect to the Wi-Fi and search for the additional resource you need or go to the librarian to request for specific resource
Meet Supporting Staff
for further problems contact our supporting staff.
Henok Tesfaye +251-923100854
Abnet Seife: +251-913827238
Seyfemichael Mulugeta: +251-910055596
Drop us a line!
Better yet, see us in person!
We love our customers, so feel free to visit during normal business hours.
Addis Ababa, NL_12, 4835 AV, Addis Ababa, AA 9457, ET